How benefits and pensions are paid

Direct Payment into an account is the normal method of payment for benefits and pensions. It is a safe, convenient, and efficient method of payment. Find out how Direct Payment gives you flexibility to choose where and when to collect your money, and access a wide range of other financial services.

Advantages of using an account

You can choose to have your money paid into one of a variety of accounts. These can be a basic bank account, current account, or a building society or credit union account.

Having an account gives you the flexibility to withdraw money from a variety of places when needed. This includes a wide range of banks, cash machines and the cashback facilities offered by many high street retailers.

Additionally, many high street bank accounts are accessible at the Post Office. You can collect money from a Post Office branch using a current or basic bank account (if your bank has an arrangement with Post Office Limited).

Post Office card account

Customers can also use a Post Office card account (POca). This is a simple account specifically designed for the payment of benefits and pensions from government departments. From 23rd March 2010, if you are a Post Office card account holder, you will be able to access your account via Post Office branded cash machines. This is in addition to using the counter service.

How you can choose the right account

If you want to know more about choosing the right account to receive your benefit or pension, please contact the office dealing with your claim.

• Contact your local Jobcentre Plus office Opens new window

• Contact The Pensions Service (pensions and retirement planning section)

If you don't already have an account then the link below may also help you choose the right account to suit your needs.

• Find out more about basic bank accounts (PDF, 466K) Opens new window

• Help with PDF files

If someone else collects your benefit

If you need help collecting your benefit or pension paymentyou can arrange for someone else to do it for you.

• Nominating a helper to collect benefits or a pension for you (pensions and retirement planning section)

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Source:

DirectGov

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