Tickets (after you buy)

Are you unhappy with your ticket purchase, or in need of a refund? Find out what you are entitled to after you have bought a ticket.

Your rights

Ticket sellers are legally required to:

• provide price information in advertising that does not, or is not likely to, mislead
• provide clear, honest and unambiguous price information at the point of purchase
• confirm seat location
• despatch tickets in time to attend an event
• refund all monies paid or provide a substitute for indoor events cancelled by an events promoter or producer where tickets have been bought by phone or via the internet
• give you information on the face value. This can be provided orally or in writing.

Remember, if you have bought tickets over the internet, cancellation rights that you have when purchasing other goods are not available. However, you are still entitled to a refund if the supplier fails to perform the contract.

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Source:

Consumer Direct

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