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Know your rights
If you've paid for something and you're not happy, this section contains advice and information about your legal rights as a consumer.
- Credit and finance
- Funerals
- Holidays and travel
- Home improvements and building
- Legal services
- Mobile phones
- Overseas purchases
- Pawn broking
- Tickets
- Timeshares
- Problems with your estate agent
- The Sale of Goods Act 1979 as amended
- Computers
- Clothes and shoes
- Counterfeit goods
- What to do when a company has gone into administration
- Electrical and gas appliances
- Extended warranties
- Furniture
- Cars
See also:
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- Consumer Direct
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Related
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What is the difference between 'goods' and 'services'?
Dealing with problems with goods (products)
What the law says a retailer must do about faulty goods
Have you been supplied faulty goods? Find out what the retailer is legally obliged to do about it.
What if a product hurts someone or damages something?
Find out how the law protects you if a product hurts someone or damages something.
What if I buy by phone or mail order, or over the internet?
What if something is wrong with the food I have bought?
What are my rights if I buy on credit ?
Find out how you are protected by the law when you make purchases using credit.
Dealing with problems with services
What the law says a service provider must do
Ways to sort out your problem
Consumer protection: useful phone numbers
Problems with Goods and Services: An Introduction
Dealing with misleading adverts
Should you seek legal advice about product recalls?
Your rights
Codes of practice
Labelling
Unfair terms in contracts
Fraudulent websites: police operation
Protecting your money and personal information
Misleading or offensive advertising
The Office of Fair Trading
International partners of the Office of Fair Trading
The Office of Fair Trading, which manages Consumer Direct, has a number of international partners.
Trading Standards
Useful organisations
If things go wrong
Ofgem – who are they and what do they do?
Product recalls
What are product recalls and how do they affect you as a consumer?
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