Trading Standards

The role of Trading Standards is to empower and inform consumers, encourage honest business, and target rogue traders and rogue trading practices.

Consumer Direct works in partnership with Trading Standards to deliver consumer advice. It's likely that, when you call Trading Standards your call will divert to Consumer Direct, or they will ask you to call us so we can give you initial advice.

This arrangement allows you, the consumer, to get advice on how to tackle your problem and allows trading standards services to deal with more complex issues, often from information which has been passed to them by us.

In many cases, Consumer Direct will be able to address your concern immediately but, when direct intervention on your behalf or face-to-face advice is required, we may refer your case to Local Authority Trading Standards Services or another organisation that can assist.

It is important to note that the services that Trading Standards Services are able to provide will vary by local authority.

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