- Learn About The Law
- Consumer Law
- Consumer Protection
- What if a product hurts someone or damages something?
What if a product hurts someone or damages something?
Sometimes a faulty product may harm people or damage other things (for example, if an electrical appliance catches fire and damages your home). In this case, different laws apply, relating to what is called 'product liability'.
If a product injures someone or damages something, the manufacturer (or the importer) is responsible, under the Consumer Protection Act 1987. However, if the retailer cannot tell you who the manufacturer or importer is, the retailer will be responsible.
The Act says that you may be able to claim compensation if faulty goods cause injury or damage to property (as long as the damage amounts to at least £275). You cannot claim if you bought the item more than ten years ago. Remember that you may need to claim separately against the seller for damage to the product itself (under the Sale of Goods Act), because this is not covered by the Consumer Protection Act.
To claim against the manufacturer or importer, you have to prove that the product:
- was 'defective' (it was less safe than you could reasonably expect, not just that it was of poor quality); and
- caused the damage or injury.
You may need an independent expert to confirm that the damage was caused by the product being defective.
If a product has caused serious injury to someone, you will need specialist legal help from a personal injury solicitor.
This content is subject to Crown Copyright
Although advertising is required by companies in order to attract custom, some companies set out to mislead consumers with their advertisements by trying to sell goods or services that are not what they purport to be. These types of advertisements are against the law.
Codes of practice are important because they help to ensure that you, the consumer, get a fair deal from a trustworthy business. On this page you will find out about the schemes in place throughout the UK.
What do you do when you want to know where a product comes from, how it was made, or whether the workers were properly paid? You look at the label! Here we explain what labels companies are allowed to use, and give you some tips for logos to look for.
Identity theft, online fraud and credit card fraud have increased dramatically in recent years. There are a number of simple steps you can take to prevent criminals or fraudsters getting the information they need to steal money from you or use your identity.
My brother flew the country without finishing his community hours service
Taken Items During Search
My fathers estate
Appeal against conviction
Santander is offering a great career opportunity for a Lending Documentation Officer
Europe: Study claims two-thirds of UK laws have been made or inspired by EU
A study conducted by a Euro-sceptic campaigning group reveals that two-thirds of Britain's laws are made or influenced by the European Union, The Telegraph reports. Amid concerns that European Union (EU) bureaucratic 'red tape' is harming businesses, a Euro-sceptic campaigning...
Immigration law: Government bids to halt 'sham' marriages
The government has introduced a new law increasing the length of the required legal notice of intention to marry, The Guardian reports. In an effort to give immigration authorities more time to investigate suspected 'sham' marriages, the government has introduced...
International: Samsung voice-recording 'smart' TVs may fall foul of US privacy law
The US Electronic Privacy Information Center is calling for an investigation of Samsung over claims that its voice-recording 'smart' TVs breach privacy laws, The Guardian reports. An independent non-profit research centre in Washington DC is pushing for a federal investigation...
Northern Ireland: Amnesty International rejects 'conscience clause' Bill in 'gay cake' debate
Amnesty International is calling for withdrawal of proposed legislation to insert a 'conscience clause' into equality law, the BBC reports. Amnesty International has gone on record to reject a Democratic Unionist Party (DUP) Private Members' Bill, which aims to insert...
Immigration law: Parliament votes for visa law change to protect foreign domestic workers
The House of Lords has voted for an amendment to the visa law, providing increased protection to overseas domestic workers, the BBC reports. In a commitment to prevent the abuse of foreign domestic workers, the House of Lords has voted...
International: South Korean court ruling de-criminalises adultery
The Constitutional Court of South Korea has ruled that adultery is no longer a crime, the BBC reports. The Constitutional Court of South Korea has struck down a law, which criminalised adultery in South Korea for more than 60 years....
International: Egypt sentences activist Alaa Abdel-Fattah to five years in prison
Alaa Abdel-Fattah, an Egyptian activist involved in the 2011 uprising, has been sentenced to five years in prison reports the Huffington Post. The trial, which took place in the lecture hall of a police academy in a Cairo suburb, found...
Consumer law: Ticket touts could be stung by £5,000 fines under new law
The government has agreed to support legislation regulating the market for re-selling unwanted event tickets, The Guardian reports. In a government U-turn, ticket touting is to be made more difficult and could result in fines of up to £5,000 being...
Telecoms law: New law clamps down on 'cold call' companies
The government looks set to introduce a new law removing barriers to the Information Commissioner's Office imposing substantial financial penalties on 'cold call' companies, the BBC reports. Following soaring numbers of complaints about 'cold calling' - particularly among the elderly...
Policing: Court rules the removal of a teenager's clothes by police while in custody was legal
Appeal judges have ruled the removal of the clothes of a 14-year-old girl by police while she was in their custody has been considered legal, reports the BBC. In 2010 a 14-year-old girl was brought to a police station in...
Motoring law: 'Millions' could be returned to drivers over illegal parking fines
A report concerning private parking companies and the fines they issue could see motorist recoup millions of pounds, reports the Guardian. The report was compiled by barrister John de Waal QC and Jo Abbott on behalf of the RAC Foundation....
Criminal law: Labour Party panel proposes 'victim's law'
A Labour Party taskforce has outlined 14 recommendations for improving how victims are treated by the criminal justice system, the BBC reports. A panel dedicated to improving the handling of victims by the criminal justice system has published a set...
International: Belgian Privacy Commission says Facebook still violating privacy law
Privacy law: Government admits monitoring privileged conversations by intelligence agenices unlawful
The British government has released a statement confirming the monitoring of legally privileged conversations by intelligence agencies such as MI5 and MI6 were unlawful, reports the Guardian. The British government have reviewed the policies of the intelligence agencies and have...
Tax law: Chief Secretary of the Treasury wants new offence of 'corporate failure to avoid preventing economic crime'
Liberal Democrat politician, Danny Alexander, lays out plans to introduce a new offence of 'failing to avoid the prevention of economic crime,' the BBC reports. The chief secretary to the Treasury, Danny Alexander, intends to push for a new offence...
Whether you are already involved in a lawsuit, or just considering getting help with a legal issue, you may have questions about working with a solicitor. Click through to find practical tips on choosing, meeting with, and hiring a solicitor - including information on fee agreements and expenses.see our hiring a solicitor guide
If you download a song, film, game or software from a file-sharing website or another website (such as a page on a social-networking site) where it's made available, and you do not pay for the item or otherwise obtain it under licence from the copyright holder, then you are infringing someone's copyright.