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What is the difference between 'goods' and 'services'?

If you have a problem with something you've paid for, it's important to know whether your problem is about goods or services, because your legal rights may be different.

Usually it's obvious whether things are goods or services. Examples of goods are:

  • groceries;
  • clothing;
  • furniture; and
  • household appliances.

Examples of services are:

  • dry-cleaning;
  • hairdressing; and
  • home improvements.

However, sometimes goods are supplied as part of a service. If the goods make up a part of a contract (such as fitting a replacement engine for a car), both areas of law can apply.

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